"Passport Attachment Is Not Valid, Please Attach It Again" — The Fix
This exact error stops thousands of Nusuk applications every season, and the message gives you nothing to work with. In practice it means the platform could not read your passport scan — wrong proportions, an unsupported file format (usually iPhone HEIC), a partially cut-off page, or glare across the machine-readable lines. The free tool on this page converts any passport photo into the clean 800×400 JPEG format the upload expects.
What Nusuk Expects From the Passport Attachment
| Content | Bio-data page only (photo + MRZ lines visible) |
|---|---|
| Dimensions | 800 × 400 pixels |
| Format | JPEG / JPG |
| Quality | All text legible, no glare, no fingers over the page |
Fix the Error in Three Steps
- 1
Photograph the bio-data page properly
Open your passport flat on a table in good light. Capture the full page: your photo, personal details, and the two machine-readable (MRZ) lines at the bottom. Avoid flash glare on the laminate.
- 2
Crop it with the free tool below
The tool accepts JPG, PNG, and HEIC. Drag the crop frame over the bio-data page and it cuts and resizes the selection to exactly 800 × 400 pixels — the layout the Nusuk upload expects. It is plain JavaScript running in your browser: no AI, and the image never leaves your device.
- 3
Download and attach in Nusuk
Save the 800 × 400 JPEG and attach it in your application. The "Passport attachment is not valid" message disappears when the file matches the expected format and proportions.
Passport Crop & Resize (800×400)
Getting "Passport attachment is not valid" in Nusuk? Upload a photo of your passport, drag the crop frame over the bio-data page, and download it at exactly 800×400 pixels. The tool is plain JavaScript running in your browser — your passport never leaves your device.
Frequently Asked Questions
What does "Passport attachment is not valid, please attach it again" mean?
The Nusuk platform could not accept your passport scan — typically because the image has the wrong proportions or size, the file format is unsupported (HEIC), the page is partially cut off, or glare makes the MRZ lines unreadable. Re-formatting the scan to a clean 800 × 400 JPEG of the full bio-data page resolves it in almost every case.
Which passport page does Nusuk need?
The bio-data page: the page with your photo, name, passport number, dates, and the two lines of machine-readable code (MRZ) at the bottom. Both MRZ lines must be fully visible and legible.
Why does my iPhone passport photo fail to attach?
iPhones save photos as HEIC by default, which many upload systems silently reject. Our tool converts HEIC to JPEG automatically and outputs the 800 × 400 format the system expects.
Is it safe to use this tool with my passport?
Yes — the passport tool runs entirely in your browser using plain JavaScript. Your passport image is never uploaded to any server and no AI system processes it; the cropping happens on your own device, and nothing remains when you close the tab.
Need your personal photo fixed too? Get a compliant 200×200 Hajj photo in under a minute.
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